• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎10-01-2021 12:23 PM - edited ‎10-01-2021 12:26 PM

HP Recommended
Product: HP 2742e
Operating System: Other

I bought a 2742e to be able to print documents directly from my phone. I cannot afford internet. EVERY time I need to print something I have to call support and go through a 26 minute trial and error process to get it to print.  Then, the next time I need to print it does the same thing, wont recognize printer. It may be the next day or a few days, but any time I need to print I get PRINTING UNSUCCESSFUL, PRINTER NOT AVAILABLE, WIFI DIRECT says CONNECTING but never does etc. My wifi says connected to the printer. Wifi Direct is turned on on the printer. HP Printing apps are updated. Worst product experience ever. Support people are courteous and helpful, but sadly they are supporting a defective and flawed product. I need to print downloaded documents and medical records for my insurance company and the 3 doctors I have. I have blood cancer and live on $853 / month. Why won't the printer work ? I detest this thing.

Category:
1 REPLY 1

‎10-03-2021 12:46 PM

HP Recommended

@Jamesh4

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.