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GeeOh
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3630 Won't print from mobile without connection to Internet

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Hp 3630
Android 9.0 Pie

Hi. We have a 3630 printer. We only use it for home printing from our mobile phones. We do not have WiFi apart from setting up a hotspot on the phone. There is no home network, no laptop or computer to connect to. All we want to do is print off the odd thing for school or postage or receipt etc.

We struggle to connect every single time. It keeps wanting to connect to a home network which we don't have. We are on the WiFi connected to the sodding thing but it keeps saying printer isn't available right now. It happens from both Sony and apple phones. Help please. These things are meant to be easy. sketch-1574166340813.png

 

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Kumar0307
HP Support Agent
HP Support Agent
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@GeeOh, Welcome to the HP Support Community!

 

Use HP Smart to print from your Android device

Click here to install and know more about the app.

Try printing.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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GeeOh
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Hi. I have the hp smart ap. It will not print from there as it keeps wanting me to connect the printer to the Internet network that I don't have. I have found that if I click the direct print option on the above picture and wait a few minutes it will occasionally connect and print. I won't be buying this printer again, it's a waste of time. 

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asmita6658
HP Support Agent
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@GeeOh

 

I'd suggest you Contact HP in your region regarding this issue, they should be able to help. 

 

Have a great day! 

Asmita
I am an HP Employee

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