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DigamberIN
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Solved!

4 months trial instant link promo

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HP Envy Photo 6230

Hi,

I bought HP Envy Photo 6230 Printer last week  in Germany and i registered for instant ink within 7 days but i got only 1 month free trial whereas on the printer sticker displays 4 months and even in the booklet its 4 months trial.

Could you please help me on this.

Best Regards

Digamber

IMG-7510.JPG

 

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TEJ1602
HP Support Agent
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@DigamberIN, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,559 1,556
Message 2 of 5
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@DigamberIN, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

DigamberIN
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Hi,

Thanks HP Support  for the clarification. One key information I learnt  is that free trial months is only available if you choose paid plan. With the free plan there is no free trial months available. I received free trial months after changing to paid plan.

Best Regards 

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Kumar0307
HP Support Agent
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@DigamberIN

 

Yes, I see that the confusion has been cleared now. Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

DigamberIN
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Hi, 

I am glad to hear from you and your team for prompt reply and support.

Best Regards

Digamber

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