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Mayesies
New member
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Message 1 of 2
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5030 Wireless seems to be disabled

HP Recommended
HP Envy 5030
Microsoft Windows 10 (64-bit)

My 5030 cannot see any wireless networks, even though other devices do.

 

Blue light is flashing

 

I restored network settings

 

 

On Wireless Network Test results, it says Wireless is Disabled and Wireless Working is disabled, but on printer screen, Wireless is set to on.

 

On Newtork COnfiguration Page, it says 'Offline'

 

802.11 Wireless says Status Disconnected

 

It dies Say Wfi Direct On and Security On, but on the prinetr, it says Off - and when I try ot switch this on, it just stays off.

 

Can anyone advise?

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Mayesies

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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