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Scooby0101
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6400 Envy printing symbols

HP Recommended
Chrome OS

Envoy 6400 is printing a line of symbols. No words

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4 REPLIES 4
Kumar0307
HP Support Agent
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@Scooby0101, Welcome to the HP Support Community! I’m here to help.

 

I see that the printer is not printing as expected. 

  • Which application are you trying to print from?
  • Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?

Try making a standalone copy from the flatbed glass and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Also, refer to - HP printer setup (Chromebook)

 

To resolve print quality issues, follow the steps mentioned in this document - No black ink, wrong colors, other print quality issues

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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Scooby0101
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Thanks I'm going to try it

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Scooby0101
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Sorry posted to fast. But I'm printing from the hp app. I can't print from anything else. I have to do all the printing from the app. Now this happens

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Kumar0307
HP Support Agent
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@Scooby0101

 

Make a copy and check the result.

 

Reinstall the HP Smart app. Follow the steps mentioned in - HP printer setup (Chromebook)

 

Let me know how it goes.

KUMAR0307
I am an HP Employee

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