7520 Cannot Connect to Webservices

[JayAndre]

Hello, I have a Photosmart 7520 printer and cannot connect to webservices for the life of me.  It used to work, it stopped working.  I have tried all trouble shooting steps in previous posts i have found, but there is just nothing to help.  

When enabling eprint/ webservices, I receive an error after it attempts to update the web services software that says "Unable to connect to web services.  Check internet....".

Well it is connected as I can access it wirelessly via my computer's browser, I can print via my phone also on the network, but for some reason it cannot connect to the web services servers.  

I run an Orbi mesh network wifi system off of a cable internet moden, and have no other issues with access via any other devices.  Strange.  Any help greatly appreciated.

[KrazyToad]

@JayAndre

Welcome to HP Community

I have gone through your Post and would like to help

Please assign a Manual IP Address  

- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS. This is Google DNS. 
- Click 'Apply'.

Also ensure the printer has the latest Firmware. Link: https://support.hp.com/in-en/document/c02919168

Thank you

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