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Message 1 of 2
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8600 stopped being recognized by phone and computer. test print shows connected to same network

HP Recommended
office jet pro 8600
Microsoft Windows 7 (64-bit)

Printer suddenly stopped being recognized by computer and phone. Test print shows that it is conncected to same wifi network as printer/phone.  Tried all suggestions I found on line, but still will not work. Printer/scanner/fax work fine   This printer is only 2.5 years old and before I go buy a new one i would like to identify problem. Hate to spend the money on a new one only to have the same thing happen.  i have tried the router/computer/printer disconnect and all other obvious issues alreay.  Any help appreciated   THANKS

HP Support Agent
HP Support Agent
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HP Recommended

Hi @animalhouse7,


Welcome to the HP Forums!


Thank you for posting your query on this forum, it's a great place to find answers.


I reviewed your post and I understand that you are facing issues printing from your computer and phone.


Don’t worry, I assure you I will try my best to get this sorted.


In order that I may provide you with an accurate solution, I will need a few more details.

  • When was the last time the printer was working fine?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.


Let me know how it goes and you have a great day!


If the solution helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.


Take care.



I am an HP Employee

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