cancel
Showing results for 
Search instead for 
Did you mean: 
Marvin15
New member
1 0 0 0
Message 1 of 2
104
Flag Post

8620 printer fails to print when on sleep mode

HP Recommended

While on sleep mode my 8620 fails to print.  The document stays on queu but will not print until I turn off the printer and then turn it back on.

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
10,867 10,837 792 886
Message 2 of 2
Flag Post
HP Recommended

Hi @Marvin15,

 

I'd like to help with the sleep mode issue.

 

Try the suggestions below to resolve the issue-

 

Reset the printer -

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Set a Manual IP-

 

To set a manual IP and try the steps below


--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 
--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP
--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 
--->go to wireless ---> wireless 802.11---> select manual ip ---> apply
--->Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  
--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15min
 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation