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cdrussell
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Advertised 4 months instant ink trial not available

HP Recommended
Envy Pro 6430
macOS 10.15 Catalina

Bought Envy Pro 6430 which is advertised as having a 4-months free trial of instant ink. However, like many others from the looks of the community posts, that was never an option I could opt-in for during printer setup. 

 

At best, I can enroll and get a 1-month trial, but no way to get the advertised 4-months. Can you advise how this can be applied to my account?

 

Thanks

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cdrussell
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HP Recommended

Can anyone help with this?

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TEJ1602
HP Support Agent
HP Support Agent
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Message 3 of 3
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HP Recommended

@cdrussell, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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