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 Ik kan niets meer printen en krijg elke keer de melding 'afdrukspooler '. Waarschijnlijk betekent dit dat de wachtrij voor taken oftewel afdruktaken vol zit. De vraag is hoe ik dit verwijder? Ik gebruik de HP app op mijn S21 android versie 11.

 

Wie kan mij helpen?

3 REPLIES 3
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Hey @HASSIE01  🙂

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.



Thank you for your understanding.

Regards,

MarcusC

I work on behalf of HP.
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I can no longer print anything and get the message 'print spooler' every time. This probably means that the queue for jobs or print jobs is full. The question is how do I remove this? I am using the HP app on my S21 android version 11. Who can help me?
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Hi @HASSIE01,

 

I'd like to help!

 

I understand you are unable to print from an android device.

 

Try the below suggestions-

 

Try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Uninstall the HP Smart and install the HP smart from the play store.

 

If the issue persists, Install and turn on the Samsung Print Service Plugin

Install or update the Samsung Print Service Plugin from the Google Play Store, and then make sure the plugin is turned on.

NOTE: 

Menus, icons, and the location of the print settings vary depending on Android version and device manufacturer.

  1. On your Android device, install or update the Samsung Print Service Plugin (in English) from the Google Play Store.

  2. Once the installation or update is complete, choose a method to turn on the Samsung Print Service Plugin:

    NOTE: 

    On Android devices with 7.0 (Nougat), the HP Print Service Plugin is turned on automatically after installation. Skip to the step to Print with the Samsung Print Service Plugin.

    • If this is the first time you installed the Samsung Print Service Plugin, swipe down from the top of your Android device to display the notification dashboard, find Samsung Print Service Plugin installed, and then tap the Tap to enable notification.

      Figure : Tapping to enable the Samsung Print Service Plugin

      Tapping to enable the Samsung Print Service Plugin
    • If you updated the Samsung Print Service Plugin, tap Settings , tap More, More networks, More settings, or NFC and sharing, and then tap Print or Printing.

      Figure : Example of the Samsung Print Service Plugin

      Example of the Samsung Print Service Plugin
  3. Tap Samsung Print Service Plugin, and then tap On.

  4. Turn off any other print service plugins, if necessary.

Your Android device is now ready to print using the Samsung Print Service Plugin.

Step 3: Print with the Samsung Print Service Plugin

Print photos, documents, emails, or webpages from your Android device.

NOTE: 

Menus, icons, and the location of the print settings vary depending on Android version and device manufacturer.

  1. Open the item you want to print, tap the menu icon , and then tap Print.

    A print preview screen displays.

  2. Tap the down arrow to view the printer list.

    Figure : Tapping the down arrow

    Tapping the down arrow to view the printer list
  3. Select your printer:

    • To print over a network, select HP [your printer model name] from the list of available printers.

    • To print over Wi-Fi Direct, select DIRECT-xx-HP [your printer model name] from the list of available printers.

    Figure : Selecting the printer

    1. Network connection

    2. Wi-Fi Direct connection

  4. Tap the down arrow  to change any print settings, and then tap the Print icon .

    Figure : Tapping the down arrow

    Tapping the down arrow to view the print settings

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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