cancel
Showing results for 
Search instead for 
Did you mean: 
len0272
Level 1
9 3 0 0
Message 1 of 2
114
Flag Post

After a while my 6978 printer freezes up..

HP Recommended
HP Envy
Microsoft Windows 10 (64-bit)

This hp 6978 isnt very old and not used that much either..One day i left the printer on and when i went to use it it was locked up...The only way to unlock it is to unplug it and restart it..No buttons have any effect when this happens and its every time i leave it on now..So i have to always shut the printer off and power up when i want to use it..So if i am waiting for a fax if the printer is on  to long nothing works ...I did all the reset stuff...Nothing works...

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
19,035 19,037 1,356 1,570
Message 2 of 2
Flag Post
HP Recommended

@len0272, Welcome to the HP Support Community!

 

Assigning a manual IP address to the printer will resolve this issue.

  • Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
  • Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
  • If you get any security notification, click on show details/advanced and 'proceed to this website'.
  • Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
  • Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
  • Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
  • Click on the radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Note: You may watch this video for a better understanding.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation