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After power outage, printer appears on network, computer & eprint cannot find

HP Recommended
HP OFFICE JET PRO8600
Microsoft Windows 10 (32-bit)

After power outage, printer appears on network, computer & eprint cannot find

 
The printer has worked fine for several years until now.  We had a power outage and the problem began.  The HP Network Configuration Page shows the printer is connected to our network and correctly shows the Network Name.  The Wireless Network Test Results concluded no problems found with the printer setup.  Router status page says printer connected, but computer and eprint cannot find it.  Entered IP address as URL, but no connection is made.  Have unplugged and turned off all devices multiple times.  Printer not found message persists.  Any help will be most appreciated.
 
 
 
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@JULIECRAVEN

 

Greetings and Welcome to the HP Support Community.

 

I'd be happy to help! Let's get straight into this -

 

Step 1 Network Restore -

Touch (right arrow), touch Setup, and then touch Network. Touch Restore Network Defaults, and then select Yes. A message appears stating that the network defaults have been restored.

 

Step 2 Reboot the devices -
1) Turn off the Router, Printer, and the computer. 
2) Wait for 60 seconds. 
3) Turn on the Router first and wait for all the lights to stabilize. 
4) Turn on the printer and allow it to configure itself. 
5) Turn on the computer.

 

Step 3 Run Wireless Wizard - 

1) Set up the printer hardware. See the getting started guide or the setup poster that came with your printer.
2) On the printer control panel, touch (right arrow), touch Setup, and then touch Network.
3) Touch Wireless, touch Wireless Setup Wizard and then touch OK.
4) Follow the display instructions to complete the setup.

 

Hope this helps!

 

Let me know how that goes.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day ahead 🙂

Asmita
I am an HP Employee

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