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Mark20067
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Message 1 of 5
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Solved!

Air Printer not found on some devices

HP Recommended
HP Photosmart 5520
iOS

Hi, we have a Photosmart 5520 and getting the “No Air Printers Found” message on some iPhones & iPads ...however my iPhone X and IPad Air have no problem finding and printing.

 

The printer was in a cupboard and we moved it nearer to the router, but has made no difference, we’ve reset, taken off the network and reinstalled... but still no luck....any idea as?

 

Thanks in advance 

4 REPLIES 4
B_Will
Level 6
584 574 36 52
Message 2 of 5
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HP Recommended

Have you tried to connect to 123.hp.com on the devices that are not working?

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B_Will
Level 6
584 574 36 52
Message 3 of 5
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HP Recommended

Have you tried to connect to 123.hp.com on the devices that are not working?

 

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Mark20067
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HP Recommended

Perfect ...installed the app..enabled blue tooth & worked like a charm - Thanks 

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B_Will
Level 6
584 574 36 52
Message 5 of 5
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HP Recommended

Your Welcome

Glad to be of help.

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