Alien language when I used HP printer app

[Sangiam]

Hi there. I have issues with my printer Hp Envy 6131e. I try to print from my iPad and click printer but i can't print out because it asks for location. I already a location in my hp settings at Australia. It stil not show on the printer location. I checked further information and iPad shows it's tried to still your information and insecure. It happens after updating my iPad version OS18. I also try to print by hp smart but it shows with alien language. I'm looking forward for your reply. Thank you for your assistance

[zoey7886]

@Sangiam, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your alien language on your printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

For general troubleshooting steps, consider the following:

1. Ensure your printer and iPad are connected to the same Wi-Fi network.
2. Make sure your printer and the HP Smart app are both updated to the latest version.
3. Restart both your printer and iPad.
4. Remove and re-add your printer in the HP Smart app.
5. Check the language settings on both your iPad and your printer to ensure they are set correctly.
6. If the problem persists, consider resetting the printer to its factory settings.

Hope this helps!  

Take care, and have an amazing day!  

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Regards,