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Message 1 of 2
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Alignment page scan

HP Recommended
Envy 4500
Microsoft Windows 10 (32-bit)

I am not sure which board to post this on, but I just put in new ink and the alignment page is printing, but not scanning. If I cancel it just sits on cancel and if I restart it goes right back to making me print alignment page. I need to use printer but I cannot get out of this step!!

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Lbean23


Welcome to the HP Support Community. I'd be happy to assist you with the alignment issue. 


Use these tips to help complete the alignment or remove the message.

  • Use clean white paper: Make sure the printer is loaded with unused, clean white paper, and then retry alignment.

  • Scan page if required: If your printer has a scanner, you might see instructions on the alignment page to place the page on the scanner bed and press Scan. Follow the instructions on the alignment page to complete the scan.

  • Choose 'Skip' to continue printing: If the 'Alignment Unsuccessful' message cannot be resolved, and you see a Skip button, you can choose to continue printing without alignment. Print quality might be affected.


Try resetting the printer - 


1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.


Use genuine HP ink cartridges. HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges.


Evaluate the alignment page. Examine the alignment page to see if the printer is properly aligned.


If the issue still persists, please try step#2 from here - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

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