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All of a sudden, my wireless printer is not working; like print jobs are stuck in the cloud

HP Recommended
HP Envy Photo 7120
Chrome OS

Don't know where my print jobs are going; can't find a print queue

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HP Support Agent
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@Gail937, Welcome to the HP Support Community!


Check the connection between the devices

  • Make sure the printer and the Chromebook are connected to the same wireless network.
  • Either a 2.4GHz network or 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Refer to this document to know how to print from the Chromebook.


Hope this helps! Keep me posted. 


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Have a great day! 

I am an HP Employee

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