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screenname002
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Apps dont print | Plugin+Smart App installed, Printer found

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HP ENVY 5030
Android 9.0 Pie

Hi, i have a new phone, a samsung a50. on my old phone, i had the hp printer plugin and everything worked fine. new phone, same setup (plugin installed and activated in settings, smart app finds printer just fine), but now things dont work:

 

(1) apps fail to print. they abort when they pass data, just before the print setting screen would show

* google drive pdf viewer says 'document loading', then aborts.

* different app says 'printing...' then closes.

 

(2) sharing documents, choosing the plugin is a mixed bag: it shows a 'processing' popup, then enters a choose printer screen. the correct printer is shown but upon selecting it gets inconsistant:

* pdf document opens in the preview/options screen and prints

* document created in an app shows no preview in the options screen and if sent to printer produces an empty page

* third app shows an error: 'an error occured. restart the app. if it persists, ennsure current versions of the apps' (everything is up to date.

 

(3) printing through the smart app WORKS, i choose a pdf, it is displayed, the final settings screen shows and it prints

 

any ideas? i reinstalled the plugin several times now

 

cheers

5 REPLIES 5
sandytechy20
HP Support Agent
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@screenname002

 

Welcome to HP support community.

 

Check for a Smart network switch or Switch to Mobile Data (Samsung devices):

Make sure the Smart network switch option is off in the Wi-Fi settings menu.

NOTE: 

Not all Samsung devices have a Smart network switch option.

The Smart network switch option highlighted for Samsung devices

 

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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screenname003
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@sandytechy20

 

hi there!

i checked and this was not and has never been set. any other ideas?

 

Screenshot_20200322-092938_Settings.jpg

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asmita6658
HP Support Agent
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@screenname002

 

Please try these steps - HP Printers - Install and Use the HP Smart App

 

Let me know how that goes.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day ahead.

Asmita
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screenname002
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did you even read my issue?

please spare me with your default links.

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sandytechy20
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@screenname002

 

This might require one on one interaction with the support to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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