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YB9026
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As of 2 days ago my printer only prints some of the page requested

HP Recommended
HP Envy 7640 e all in one
macOS 10.15 Catalina

As of 2 days ago my printer just prints part of any page requested, mostly the border prints but not the content

 

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Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @YB9026

 

Welcome to the HP Support Community. I'd be happy to assist you with the  "print quality" issue. 

 

To better assist you - 

 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

 

While you respond to that, let's print a Print Quality Diagnostic page -

  1. Load U.S. letter or A4 size, unused, plain white paper into the input tray.

  2. On the printer control panel, swipe the display to the left, and then touch Setup.

    The Setup menu displays.

  3. Touch Reports, and then touch Print Quality Report.

     

Post the Print Quality Diagnostic page here so we can help you further. 

 

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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