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ElistonCole
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Battery calibration or what???

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Hello everyone, Firstly i am very desperate. I bought a HP laptop (Windows 10 Home 64bit) about 2 Weeks ago and since last 5 days I noticed that my laptop shuts down automatically at 18-20% Remaining battery. My PC battery designed capacity is 41753 mWh and when battery is less than 80% or 90% the report generated through powercfg /batteryreport says Full Charge capacity is 27645mWh and approx 70% Battery health remaining but when my pc is 100% Charged the same report if again generated shows Full charge capacity as 37500mWh and 90% health remaining, and I have done everything for battery calibration e.g; Charging my PC to 100% and going to boot and run extensive Memory Diagnostics until it is drained to 0% and then charging again but to no avail my PC keeps on shutting off when there is still 20% battery remaining, I contacted HP customer care they wanted me to run Imagediag. and do some other tests and send them reports and I did it but they don't seem to Understand the problem and i am really desperate before these issues.

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praveen196
HP Support Agent
HP Support Agent
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@ElistonCole Welcome to HP Community!

 

Please provide the product number.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

 

Click here for steps on finding the information we need!

 

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

http://support.hp.com/us-en/document/c03754824

 

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