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‎04-07-2020 04:37 PM

HP Recommended
Product: HP Officejet Pro 8620

PLEASE HELP!!

How can I fix my printer so when I am printing black & white/grayscale (in my preferences) from my iPhone it only prints black & white?  I have black & white chosen but it is still biting through all of my colored ink! This is sooooo expensive!

Thank You!

1 person had the same question
1 REPLY 1

‎04-14-2020 04:39 AM

HP Recommended

@Veggiemom11, Welcome to HP Support Community!

 

I see that you're unable to print in greyscale, to be able to assist you better, I'd like to know the following-

 

Are you using the HP Smart App or the AirPrint option to print from?

Which application are you trying to print from?

What happens when you make photocopies on the printer?

 

Meanwhile, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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