Create an account on the HP Community to personalize your profile and ask a question
04-29-2020 08:01 AM
My printer doesn't print text with black ink, the cartridge is half full. There is no error message on the printer and it prints normally but with no black. I followed the steps advised by the virtual agent but no success. Could you please help me.
04-30-2020 04:04 AM
@LucianaS, Welcome to HP Support Community!
I see that the printer does not print in black and I appreciate your efforts in trying to resolve the issue.
If you have already performed the steps from the document Printer Prints a Blank Page or Does Not Print Black or Color Ink and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee
Didn't find what you were looking for? Ask the community