cancel
Showing results for 
Search instead for 
Did you mean: 
Shianne03
New member
2 0 0 0
Message 1 of 4
261
Flag Post

Black ink not working after replacing and cleaning

HP Recommended
HP OfficeJet Pro 6960
Microsoft Windows 10 (64-bit)

I have recently replaced my ink cartridge with my Instant Ink plan. Since replacing the cartridges, my black ink will not print. I have gone through all the troubleshooting I can find. I have checked the "vents", cleaned the printer heads multiple times; I can't find any visible issues. Updates are installed and there are no errors popping up when I use my HP Print Doctor, everything looks fine. Cartridge seems to be "communicating", I still receive a reading that it is full, the printer knows its there. Now, why won't it print??!

3 REPLIES 3
Kumar0307
HP Support Agent
HP Support Agent
20,511 20,513 1,495 1,744
Message 2 of 4
Flag Post
HP Recommended

Hi @Shianne03

Welcome to the HP Support Community. I'd be happy to assist you.

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

0 Kudos
bls777
New member
1 1 0 0
Message 3 of 4
Flag Post
HP Recommended

08062912-1AFC-488F-A08F-10A4F7708CD9.jpegall cleanings and alignments done.  Any hope.  test page has good color but no black or grey.

0 Kudos
Kumar0307
HP Support Agent
HP Support Agent
20,511 20,513 1,495 1,744
Message 4 of 4
Flag Post
HP Recommended

Hi @bls777

Welcome to the HP Support Community.  To assist you better, I would like to know the following:

 

What model HP Printer are you using?

Refer to this document to know how to find the Product Name or Product Number.

Is the printer enrolled in Instant Ink?

 

Keep me posted for further assistance.

KUMAR0307
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation