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petra868
New member
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Message 1 of 2
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Blocked printer update feature

HP Recommended
HP ENVY 5055 All-in-One Printer
Microsoft Windows 10 (64-bit)

I caused the problem when I used a cable to replace my network connection.My internet connection was unreliable.

Each time I tried to print, the printer tried to find a network and re-connect. I  used the main menu to update the type of connection. Now the system does not print because "printer update feature is locked." I'm out of warranty so no help from an agent. Better off with third party?  Hope not!

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@petra868

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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