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Border not required on photos

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Hi, ive just bought this printer so am still learning but whenever I try to print a photo I get 2 white lines (border) on the photos. I have checked all my setting (full print etc) but it's still happening. Can anyone help? I am printing from my Samsung S8.


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@Carol43B, Welcome to HP Support Community!


Are you using the HP Smart App or the Samsung Print Service Plugin?


Check this if you're using HP Smart-


Have you turned on Borderless printing? 

What is the Scaling settings set to, in HP Smart app?


Let's try these steps to resolve the issue: 


Go to HP Smart App > Select the photo to print > Select More options > Under Photo tabenable borderless printing.


Check this if you're using Samsung Print Service Plugin-


The following print settings are available when you print with the Samsung Print Service Plugin:

  • Default print settings options for all print jobs:

    • Copies: Select the number of copies to print.

    • Color mode: Choose to print in Color or Black & White/Mono.

    • Orientation: Select Portrait or Landscape format.

    • Paper size: Choose Letter, A4, 4x6-inch, 5x7-inch, or 10x5-cm paper.

    • Pages range: Select the pages to be printed in a multi-page document.

  • More Options:

    • Media Type: Select plain or photo paper.

    • Borderless Printing: Select this option to print borderless photos, depending on your printer model.

    Figure : Example of additional print settings in More Options

    Example of additional print settings in More Options

Try printing.


Hope this helps! Keep me posted. 


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