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Carol43B
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Border not required on photos

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HP PHOTO 6220
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Hi, ive just bought this printer so am still learning but whenever I try to print a photo I get 2 white lines (border) on the photos. I have checked all my setting (full print etc) but it's still happening. Can anyone help? I am printing from my Samsung S8.

Thanks

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
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@Carol43B, Welcome to HP Support Community!

 

Are you using the HP Smart App or the Samsung Print Service Plugin?

 

Check this if you're using HP Smart-

 

Have you turned on Borderless printing? 

What is the Scaling settings set to, in HP Smart app?

 

Let's try these steps to resolve the issue: 

 

Go to HP Smart App > Select the photo to print > Select More options > Under Photo tabenable borderless printing.

 

Check this if you're using Samsung Print Service Plugin-

 

The following print settings are available when you print with the Samsung Print Service Plugin:

  • Default print settings options for all print jobs:

    • Copies: Select the number of copies to print.

    • Color mode: Choose to print in Color or Black & White/Mono.

    • Orientation: Select Portrait or Landscape format.

    • Paper size: Choose Letter, A4, 4x6-inch, 5x7-inch, or 10x5-cm paper.

    • Pages range: Select the pages to be printed in a multi-page document.

  • More Options:

    • Media Type: Select plain or photo paper.

    • Borderless Printing: Select this option to print borderless photos, depending on your printer model.

    Figure : Example of additional print settings in More Options

    Example of additional print settings in More Options

Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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