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Nganmai
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Message 1 of 6
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Camera Issue

HP Recommended
Pavilion x360
Microsoft Windows 10 (64-bit)

Here is the error code for my camera 

0xA00F425D<VideoCaptureStartFailed> (0xC00D3EA2)

i've updated to  Iso window and i need my camera for Teams but my camera doesn't work 

so what should i do 

5 REPLIES 5
The_Fossette
HP Support Agent
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Message 2 of 6
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@Nganmai

 

I reviewed your post and I understand that the webcam is not working on your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

  • Have you installed a retail copy of Windows?
  • What is the product number of your computer?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c03430151

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Nganmai
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I’ve installed to ISO windows a week ago 

product id: 3WFO1UA#ABA

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The_Fossette
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@Nganmai

 

Thank you for the information.

 

Did you follow the steps suggested in the article I shared in my previous post?

 

Cheers!

The_Fossette
I am an HP Employee

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Nganmai
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Yes i did can you use quick assist to control my computer because right now I don’t know what is wrong with my computer I can’t open Microsoft word, my camera doesn’t work as you know and when i restart or turn on my computer my documents in the file explorer doesn’t save 

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The_Fossette
HP Support Agent
HP Support Agent
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Message 6 of 6
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@Nganmai

 

I do not have the option to take control of your computer. However, I recommend you contact support and they can take control of your computer and assist you in this regard.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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