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Message 1 of 6
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Solved!

Can not connect printer to network

HP Recommended
m148
Microsoft Windows 10 (64-bit)

have loaded and reload drivers and ran test and can not get the printer to print from usb or network

5 REPLIES 5
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HP Support Agent
HP Support Agent
11,802 11,788 652 485
Message 2 of 6
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@krisfr123

 

Welcome to the HP Support Community.

 

Are you using the HP Smart App on your PC? If not, you may try and install to see if that works: https://support.hp.com/in-en/document/c04675142. If yes, uninstall and reinstall it.

 

If the issue persists, try these steps:

 

Let's run the HP Print and Scan Doctor:

 

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

 

If the issue still persists, let's do a root uninstall and reinstall of the software:

 

Unplug any USB cable, if any, before doing this.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

 

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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Message 3 of 6
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Thank you for this information. I will try it.
I was hung up on 3 times yesterday at HP support for printers. Very un HP action. But it is what it is.
I will report back when I finish

Thanks again for the info.

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HP Support Agent
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Sure, keep us posted 🙂


I am an HP Employee

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Message 5 of 6
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I followed the instructions and as soon as I rebooted the printer worked great.
Please make the font for the instructions a little bigger for my older eyes.
THIS solution IMHO should be made more aware of in your troubleshooting info.
I hope more folks do not get hung up on.

Now I have to install my other HP printer on the same network

 

Thanks for your support, I really appreciate it.

 

Chris

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HP Support Agent
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Sure and you're most welcome 🙂

 

Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

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