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03-28-2020 08:44 AM
We have turned on the printer and installed the HP smart app. When we attempt to connect the printer to our network we go into settings on our phone and under WiFi we cannot see the network HP setup... as we are advised we should see? I can see HP Printer network but this requires a password which we do not have. Could you please assist in helping us connect our printer. In addition our wireless button on the printer when pressed only flashes 5 times and then goes off.
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03-28-2020 12:48 PM
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03-31-2020 08:38 AM
Welcome to the HP Support Community.
Try 12345678 as the password. If this doesn't work, reset the network settings on the Printer: Press and hold the Wireless button ( ) and the Cancel button ( ) from the printer control panel together for three seconds.
Once done, connect the Printer back to the network.
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee
03-31-2020 10:48 AM
Hi, thanks for the feedback provided, the instruction manual states when searching for networks we should be seeing “HP Setup.. however this isn’t appearing and our printers wireless button will only flash 5 times and then go off once pressed. Is this normal? When we turn the printer on and search there is a different HP network so are you saying we should select this and input the pw...