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HP Recommended
DeskJet 2622

Hello. Recently got a new router so I need to connect printer. I do not know my printer IP address. Can I do a factory reset on my printer so I can start from

scratch?

4 REPLIES 4
HP Recommended

Hi,

Please follow 'Connect a printer that does not have a touchscreen control panel >> Step 2: Connect the printer with the HP Smart app' below to reset the wireless settings and then reconfigure the wireless connection for your new router:

https://support.hp.com/us-en/document/c05987925

 

Shlomi



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HP Recommended

Thank you but your suggestion will not work. Printer does not come up in app. Reset router and printer. Printer shows in my wifi on phone but can not connect. I would like to delete and start over!

HP Recommended

Hi,

Can you see an HP-Setup network within the nearby wireless networks?

 

What router do you have? The printer only supports a 2.4GHz wireless and there are dual-band routers today, ensure you are connected to the 2.4GHz wifi network, and that your router have a unique SSID for each wireless band.



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HP Recommended

@JaccBalle 

 

I saw your other post. Please use the following instructions to fix:


               http://www8.hp.com/au/en/campaigns/wireless-printing-center/reconfiguring-system-help3.html


Please also note: Your printer only supports 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.


Regards.

BH
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