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printeruser10
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Message 1 of 2
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Can only print through emailing, HP OfficeJet Pro 8710

HP Recommended
HP OfficeJet Pro 8710 All-in-One Printer (Operating System SurfacePro)

Please help! I've tried everything for months now, and can't find a phone number to call HP.

 

I've tried uninstalling and reinstalling the printer, downloading and deleting drivers.

 

NOTHING I do will get my computer to print. The only way I can print is through emailing my printer and sometimes it takes hours for the item to print.

 

How do I get my computer to print? I've tried everything and I'm a millenial so I'm pretty tech savvy!

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KrazyToad
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Message 2 of 2
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HP Recommended

@printeruser10

 

Welcome to HP Support Community


I would like to help

 

Please uninstall the printer driver from root level and download the full feature software

 

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/printers/OJ871/OJ8710_Full_WebPack_40.12.1161.exe and follow the onscreen instructions


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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