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aaa14
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Can't connect HP LaserJet Pro m1217nfw to eprint

HP Recommended
HP LaserJet Pro m1217nfw
Microsoft Windows 10 (64-bit)

Hi, I'm trying to get my printer's code to register it printer onto eprint,

Whenever I activate the web services to get the code and activate the services I get an error, probably because hpeprintcenter no longer available.

I click on "attiva" to start  the web services (check the image). 

Any solutions?I click on "Attiva" to start the web servicesI click on "Attiva" to start the web services

3 REPLIES 3
Jay_G24
HP Support Agent
HP Support Agent
10,891 10,861 796 892
Message 2 of 4
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Hi @aaa14

 

Welcome to the HP Support Community. I'd be happy to assist you with the  "Cannot connect to web services" issue. 

Let's first  check the network and printer connection status

Make sure your wired (Ethernet) or wireless network is working correctly and the printer is connected.

  1. Make sure the printer is not connected with a USB cable.

    NOTE: 

    When a USB cable is connected to the printer, the printer cannot connect to Web Services.

  2. If you are using a wireless router, check your router’s documentation or support website to make sure it meets the following requirements:

    • Check the router band: Many routers can operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Make sure the 2.4 GHz router band is enabled and broadcasting. If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz band SSID. If the printer supports 5.0 GHz, connect it to the 5.0 GHz band SSID.

  3. Make sure your printer is not connected to a guest or host network, such as those networks found in schools, hotels, or home networks that allow guest logins. For more information see Can't Print on a Guest or Host Network.

  4. Confirm the printer is connected to the network.

    • Wireless network connection: On the printer, open the Wireless Network or Settings menu to verify the wireless feature is turned on, and then make sure the Wireless icon  light is solid and blue.

      If the wireless light is blue and blinks, move the computer and printer closer to the router, position the devices away from large metal objects such as bookcases, and move the printer away from devices that emit radio signals such as microwaves and cordless phones. Reconnect the printer to your network, and then make sure the wireless light is blue and solid. If your printer frequently drops the wireless connection, go to Printer Does Not Maintain Wireless Connection for detailed troubleshooting steps.

    • Wired (Ethernet) network connection: Check that the cable is connected to the printer Ethernet port  and to an available port on the router. The green link light should be steady, and the orange activity light should blink when the cable is connected.

      Figure : Connect the cable to the printer and to the router

      Connect the Ethernet cable to the printer and to the router
  5. On your computer, click the network icon  or  in the menu bar to view the network name and status of the connection.

    • If the selected network is not yours (for instance, if you connected to a neighbor's or a guest network), you must reconnect to your own network before turning on Web Services.

    • If the network signal strength is weak, move the computer and printer closer to the router, position the devices away from large metal objects such as bookcases, and move the printer away from devices that emit radio signals such as microwaves and cordless phones.

    • If the network status is not connected, confirm your network is working correctly, and then check the status again. Make sure a check mark or connected status displays next to the network name.

  6. Try to turn on Web Services.

If the issue persists, try the steps in the document-Cannot Connect to Web Services

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

aaa14
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Message 3 of 4
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Unfortunately I've done all of the steps u suggested, are you sure it doesn't have to do anything with the hpeprintcenter?

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Jay_G24
HP Support Agent
HP Support Agent
10,891 10,861 796 892
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I have sent you a private message with the reset steps, specific to your printer. Check next to your profile name, you should see a little blue envelope, please click on

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