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Clueless19
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Can''t connect laptop wirelessly to my new printer

HP Recommended
EliteBook 8540W
Microsoft Windows 10 (64-bit)

I recently purchased a DeskJet 3750 printer.  it is connected wirelessly to my home network and the Internet and I can print wirelessly from my ProBook 430 work laptop, iPhone and iPad, but my EliteBook 8540 doesn't even recognise the printer.  I've used HP Smart etc, but no joy.

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TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 3
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HP Recommended

@Clueless19, Welcome to HP Support Community!

 

I see that you're facing connectivity issues with one of your PCs, ensure both the devices are connected to the same network. 

 

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

 

Also, add the printer using TCP/IP-

 

1.  Select “Start” and type “printers” in the search box. 

2.  Choose “Printers & scanners“. 

3.   elect “Add a printer or scanner“. 

4.  Wait for the “The printer that I want isn’t listed” option to appear, then select it. 

5.   Select “Add a printer using a TCP/IP address or hostname” , then select “Next“. 

6.   select “TCP/IP Device” in the “Device type” list. 

7.  Type the hostname or the IP address of the printer. Select “Next“. To find the IP address of the printer, touch the Wi-Fi icon on the printer's control panel.  

8.  Windows should find the printer if the printer is on and configured correctly. You may have to specify more information. If prompted, Select the type of network adapter installed in the printer in the “Device Type” drop-down list. You can also click “Custom” to specify custom settings for the network printer. Select “Next“.

 

Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Clueless19
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Hi TEJ1602,

Thanks for your reply.  Since posting my message I found the cause of my problem.   A setting in my Surfshark VPN App, which wasn't actually running, was "hiding" my laptop from other devices connected to my home network.  I changed the setting, which enabled me to complete the setting-up of my new printer, so all is now good!

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