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Smile10
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Message 1 of 2
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Can't connect printer and computer

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Have HP officejet Pro 8600
Microsoft Windows 10 (64-bit)

I Have HP officejet Pro 8600. It is connected to my Wi-Fi. My computer is connected to the same Wi-Fi but my computer doesn't recognize it and I can print. Any help will be greatly appreciated.

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Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Smile10, Welcome to the HP Support Community!

 

Do you get any error while trying to print?

 

  • Restart the wireless router, the printer, and the PC
  • Make sure the printer and the PC are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Check the connectivity:

  • Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
  • Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
  • If you get any security notification, click on show details/advanced and 'proceed to this website'.
  • Try printing a test page.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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