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LindiweZ
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Message 1 of 2
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Can't connect printer to Wi-Fi hp2620

HP Recommended
HP Deskjet 2620
Microsoft Windows 10 (64-bit)

My printer isn't connecting to the Wi-Fi anymore, the app says the wireless is active but it it's offline. I've printed out all papers that I have been prompted to do but I can't print out the one with the instructions that you get from pressing 'information' for 3 secs.

Any advice?

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Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @LindiweZ

Welcome to the HP Support Community. I'd be happy to assist you.

 

Use WPS to connect the printer to your wireless network.

  1. Locate the WPS button on your router, but do not press it yet.

  2. Turn on the printer. If the printer is in sleep mode, press the Cancel button on the control panel.

  3. On the printer control panel, press and hold the Wireless button  for at least 3 seconds or until the wireless light starts to flash.

  4. On the router, press and hold the WPS button for 3 to 5 seconds or until it shows that the WPS connection process has started.

    NOTE: The printer stops searching for a WPS connection two minutes after the wireless button is pressed. If you were unable to press the WPS button within that timeframe, attempt these steps again.

    Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

Once the printer is connected to the PC, you may use the HP Smart app to print and scan.

Click here to know more about the app.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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