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‎08-28-2016 12:38 PM

HP Recommended
Product: HP Photosmart D110a
Operating System: Mac OS X 10.11 El Capitan

I have been trying to connect D110a printer to my Comcast router Dual-Band 802.11ac, I can get connected to the xfinitywifi with no problem but not my router

 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-28-2016 01:34 PM

HP Recommended

Replacing/changing your wireless router, try here. 

 

http://www.hp.com/global/au/en/wireless/reconfiguring-system-help3.html

 

Make sure your router is set to a fixed wireless channel like 1, 6 or 11, never ‘auto’.  Try channel 1 first then the others one at a time.  Make sure printer and router are at least 5 feet apart.

 

 

However if you have a Gateway (modem+router) device, all Gateway devices are terrible for wireless performance and connectivity.   If this does not work, suggest you put that gateway device in full bridge mode and install your own high quality router that YOU have full control over. 

View solution in original post

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2 REPLIES 2

‎08-28-2016 01:34 PM

HP Recommended

Replacing/changing your wireless router, try here. 

 

http://www.hp.com/global/au/en/wireless/reconfiguring-system-help3.html

 

Make sure your router is set to a fixed wireless channel like 1, 6 or 11, never ‘auto’.  Try channel 1 first then the others one at a time.  Make sure printer and router are at least 5 feet apart.

 

 

However if you have a Gateway (modem+router) device, all Gateway devices are terrible for wireless performance and connectivity.   If this does not work, suggest you put that gateway device in full bridge mode and install your own high quality router that YOU have full control over. 

Was this reply helpful? Yes No

‎08-28-2016 05:56 PM

HP Recommended

Thank you, i changed the channel to 1 and it worked thank you

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