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HP Recommended

I frequently print 4x6 photos, but when I want to change back to letter size papers on the main tray, it won’t change from 4x6 size.  I am getting really sick of this problem and am ready to buy another brand of printer

HP Recommended



Welcome to the HP Community Forum.


True - adjusting the Paper Size and Type are easier to manage on any printer (any brand) that supports a printer display panel.


If your printer model does not include the display panel option (or even if it does),

After you (re)load the paper into the printer,

Adjust / Change the paper settings using the Embedded Web Server (EWS).



Reminder - HP Smart Mobile:  Paper Size & Type must be adjusted before you open the content to be printed


EWS is available in your browser and from within HP Smart.




EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)


EWS – Browser – Tray and Paper Management

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

Model Dependent:  Advanced section

Click Apply to save changes


 -----------------------  -----------------------  -----------------------  ----------------------- 

EWS - HP Smart for Mobile - Tray and Paper Management - iOS / iPadOS / Android

Reminder: Tray and Paper settings must adjusted before opening the object to be printed.

Open HP Smart (for mobile)

Open Click on “Green Circle Check” on Printer Status icon

Scroll down to Preferences

Click, Tray and Paper

Model Dependent: 

  • No Size > Select “Custom”    Note:  Not all printers support size “Custom”
  • Advanced section > General Tray, Default Paper, Default Tray, Tray Lock

Click Apply to save changes


Example - EWS - Paper Size & Type - Tray and Paper management



Example - HP Smart - Mobile - Main Menu



Example - HP Smart - Mobile - Photo / Image Print





HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more


Product Home

Enter the device type and model name of your HP device


Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"




† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.