Can't login to HP Connected

[GottaPrinter]

Hi. I can't login to HP Connected or any other HP site using my existing account. (I created a new one so I could post this message.) I confirmed that my e-mail address and username are one and the same. I am able to get confirmation from HP on this. When I try to reset my password, however, I get no response from HP -- no validation code or anything else. I need to get into my regular account because I can't manage my Instant Ink otherwise. Who do I contact to get this fixed? Thanks.

[REO51ST]

Welcome @GottaPrinter

Sorry for any inconvenience but let me notify the Mods and see if they can help???

REO

[GottaPrinter]

Thanks!

[Jeet_singh]

@GottaPrinter,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you are having issues loggining into HP connected account. No worries, I'll be glad to help you.

In this scenario, I would need to know few details regarding your Instant ink account to help you get this sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Regards,