Can't login with HP smart app

[LostStonerBoy]

Can't login to the HP smart app on my Android 11 Samsung Galaxy Note 10+ android device.

When I try I see a spinning blue circle and the words "Thanks for your patience" on the screen and it never does anything else.

[roger05]

HP Smart not longer worked on my Iphone 12 (ios). Message says "no longer authorized"

[praveenbv]

Hi@LostStonerBoy,roger05,Welcome to the HP Support Community!

The issue is due to older versions of the HP Smart app which is no longer support the login feature. 

Customer that are using the following HP Smart app version will be affected:

• Windows 10: version 100 and earlier
• macOS: version 3.6 and earlier
• iOS/Android: version 6.3 and earlier

Solution

• Get the latest version of the app from 123.hp.com or MS Store or App Store.
• If user are using macOS 10.11 or earlier, set up the printer using AirPrint. For more information, go to Printing with Apple AirPrint (Mac).
• If mobile device version is not compatible with the latest version of the HP Smart app, use a different mobile printing solution:

• Android: Printing from Android Smartphones or Tablets
• Apple iOS: Printing with Apple AirPrint (iOS)

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[roger05]

I have version 127.1.115.0
I found that our internet provider, Xfinity, had an outage in my home area.  Once that outage was resolved HP Smart worked without a problem. thank you to the community