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10-22-2020 11:30 PM - last edited on 10-24-2020 08:01 AM by MatheusH
When printing documents, the printer is located but the job keeps coming with an error message "Can't open private/var/spool/cups/tmp/0098c5f9b7c82. Either job vanishes or this error message appears. I can use the test print facility. I'm not aware of any software updates but I did pair an Apple Watch to an iPhone but I'd have thought that wouldn't have made any difference.
Your support and assistance is appreciated.
10-23-2020 03:18 PM - edited 10-23-2020 03:19 PM
It really looks like those who are experiencing this issue are running older software signed with a certificate that expired today.
Please update your software using HP Easy Start.
1. Download HP Easy Start
2. Follow the prompts for setting up your printer. When you get to the software download it will show whether the software needs updated or not. If it does the box next to Printer Essentials will be checked by default and you just need to select the Install button.
I found this on another post with a different error, but I did this and it fixed the problem.