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KimberleyMM
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Can't print from Android to wifi printer. Any print attempts get stuck on Print Preview

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HP office jet pro 6978 and Samsung Galaxy s7 phone

Been printing via wifi successfully for 2 yrs. A week ago, tried to print a blog recipe and goes fine through all the print process until it get to print preview.  Hangs up on Preparing Preview and will not print. Have tried: unplug printer,  reboot phone, printer has paper, uninstalled HP apps and Cloud Print, and wifi addresses are the same on phone and printer. 

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TEJ1602
HP Support Agent
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@KimberleyMM, Welcome to HP Support Community!

 

Let us try to resolve the issue one step at a time. Follow the steps below-

 

Check for any updates on your android device. Also, update the printer firmware. Download available firmware updates from the HP website. With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates.For more information, go to Updating or Upgrading Printer Firmware.

 

Refer to the document HP Printers - Printing from Android Smartphones or Tablets for help.

 

Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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northwesterner
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Hello,

 

Please update to the latest Chrome version 78.0.3904.90.  This version should address the printing issue that you are experiencing.

 

There are further information at this URL from Google respectively on this topic:

https://support.google.com/chrome/thread/17622103?hl=en

 

If you read the above URL at the support google site, it will mention the issues others are experiencing similar to yours to update the Chrome version which fixes this problem.

 

I am an HP employee. Although I work for HP. I'm speaking for myself and not on behalf of HP.

I am an HP employee.
KimberleyMM
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THANK YOU northwesterner.  Worked perfectly and solved a really annoying issue! Really appreciate your prompt and correct fix.

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