Can't print from HP Smart app on Samsung

[CloClo62]

When I try to print from my android phone, the printer is continously initializing  - no print out

[Jay_G24]

Hi @CloClo62

Welcome to the HP Support Community. I'd be happy to assist you

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

Are you able to make copies using the printer?

How is the phone connected to your printer?

Meanwhile, Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Try the steps in the document -Printing from Android Smartphones or Tablets and  Printing With a USB OTG Cable (Android)

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[CloClo62]

I tried a power reset of the printer, and re-install the HP plug in.

When I try to print, the printer re-initialize and after a while, the application tells me impossible to communicate with the printer.

But I print every day from my computer using the same Wi-Fi (no cable).

[sandytechy20]

@CloClo62

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

Cheers.