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Can't print from my HP TouchSmart 520 PC to HP PhotoSmart 5520

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Microsoft Windows 10 (32-bit)

I'm unable to print from my HP TouchSmart 520 PC to my HP PhotoSmart 5520.  Sometimes nothing happens and sometimes I get a message that says the printer is not connected.  My printer shows that it is connected.  When I try to print a document from my Galaxy S7 Edge, I get a message that says the printer is not available.  I seems like I have connections on all devices but my devices are not speaking to each other.

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Hi @azdback


Welcome to the HP Support Community. I'd be happy to assist you with the printing issue.


To better assist you - 


1.) Have you tried the USB printing? 

2.) Does the copy works? If yes, please try these steps -


1.) Remove All Barriers: Certain building materials can get in the way of weaker signals like Bluetooth. Metal, bulletproof glass, concrete, and plaster are particularly bad, and marble, plaster and brick aren’t great easy. So if you’re really struggling with interference, your first step should be to move your Bluetooth devices away from these materials. That means no brick walls between you and your devices, and definitely no metal desks!


2.) Change Router Channel: If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting it. Upon restart, the station will search for a new channel. Specifically, a different channel than the one your Bluetooth devices is using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.


3.) Move Closer to Your Router: If you often find that you’re getting interference when talking on a wireless headset while on a WiFi call (you’ll know because you’ll hear static), try moving closer to your router. This will give you a more robust WiFi connection, so the Bluetooth frequency can’t overpower it.


4.) Get Away From Microwaves and Fluorescent Lighting: Both emit frequencies of 2.4GHz, and moving away from them will distance you from the source.


I'd like to know the following to isolate the issue further-


1.) Are the printer and PC/ mobile device connected to the same network?

2.) Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual band has different SSIDs for 2.4G and 5G networks.

3.) What is the distance between the router and the printer?


Try rebooting the devices -


1.) Turn off the Router, Printer, and the computer/ mobile devices.

2.) Wait for 60 seconds.

3.) Turn on the Router first and wait for all the lights to stabilize.

4.) Turn on the printer and allow it to configure itself.

5.) Turn on the computer/ mobile devices.


Run the Wireless Wizard -  


1.) Write down your network name (SSID) and WEP key or WPA passphrase.

2.) Start Wireless Setup Wizard.

a. From the Home screen, touch the Wireless icon, and then touch Settings.

b. Touch Wireless Setup Wizard.

3.) Connect to wireless network. ▲ Select your network from the list of detected networks.

4.) Follow prompts


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

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