cancel
Showing results for 
Search instead for 
Did you mean: 
mjrengaw
Level 2
14 10 2 4
Message 1 of 2
129
Flag Post

Solved!

Can’t print from remote location today

HP Recommended
OfficeJet Pro 9015e
iOS

Away from home network, HP Smart app sees printer and indicates it’s available (green cloud with check mark). Get an error trying to print anything. Says print failed. Can print when on the same network as printer. Seems like an issue with the HP cloud. Was working fine yesterday. 

1 REPLY 1
mjrengaw
Author
Level 2
14 10 2 4
Message 2 of 2
Flag Post
HP Recommended

The problem lasted all day yesterday but apparently whatever was screwed up with the connections in the HP cloud has now been corrected. My remote print jobs now print correctly to the printer. Nothing changed with the printer or its configuration. I understand mistakes do get made but I'm sure glad I'm not counting on remote printing thru the HP cloud for my business!

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation