Can't print give me error contact hpinstantink.com

[Noraaslanian]

Hello everyone. I want to print a pdf from my cellphone.. gives me error of contact hpinstantink.com but when I go there, doesn't recognize my account. Can't do accept and go on.. it's been 2 years that i use the printer never had a problem. I have a free plan with instant ink. I can't find the hp assistance mail. So im writing here. What should I do? Thank you in Advance. 

[Kumar0307]

@Noraaslanian, Welcome to the HP Support Community! I’m here to help.

I see that you are not able to print due to this error.

Have you checked your HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

If the suggested information can't be found, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!