Can't print the private pickup files

[GRANT7719]

I now have 36 items queued in the private pickup files, no matter what I do I cant get the to print. They are all selected and when I press send to printer i just get an error message shortly after saying There was an error sending to printer, please try again

[Jay_G24]

Hi @GRANT7719,

Welcome to the HP Support Community

I'd like to help!

I understand you are unable to print your private pickup jobs.

Private Pickup is available only for printers with Print Anywhere enabled. Your print jobs are printed only when you confirm your proximity to the printer.

If Private Pickup is enabled, all your print jobs are sent to the cloud server. You must confirm the proximity to the printer before releasing the print job for printing.

NOTE:

Private Pickup jobs can be sent from iOS, Android, Windows 10 and MacOS devices. Only iOS and Android devices can release the private pickup jobs.

Your mobile device receives a notification when a Private Pickup job is successfully submitted to the cloud server.

A notification is also sent to the mobile device with an option to release the job or to open the job queue when you are close the printer.

You may refer to -https://support.hp.com/gb-en/document/c06097800

Hope this helps! Keep me posted. 

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