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‎08-15-2020 08:34 PM

HP Recommended
Product: HP Envy Photo 7155
Operating System: Chrome OS

Can't reconnect printer to renamed network (Comcast made some changes). Worked fine before.  Printer is saved to CloudPrint,  but I can't find any place in Settings, etc. where network name is shown.  Printer just keeps displaying to make sure "network is turned on.."

1 REPLY 1

‎08-15-2020 09:33 PM

HP Recommended

@SaintDane 

 

Welcome to HP Support Forum. Please treat this as new router and use the following instructions to fix:


               http://www8.hp.com/au/en/campaigns/wireless-printing-center/reconfiguring-system-help3.html


Please also note: Your printer may only support 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.


Regards.

BH
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