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Hi guys, 

 

I'm suddenly unable to print remotely? When I'm at home, the Smart app sees my printer and all is good but away from home and using my mobile data or another WiFi connection, all I get is "Printer unavailable." It's like it loses connection to the printer altogether.

 

Screenshot_2023-08-29-20-35-44-146_com.hp.printercontrol-edit.jpg

 

Everything was fine until a month or so ago. Nothing on the printer or my smartphone have changed. 

 

Any ideas?

 

Thanks! 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @slipd83,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Printer.

Your printer will be online only when the device from which you are trying to print and the printer is on the same network.

When you are away from home it is obvious that the printer will show offline or unavailable as your device is no longer on the same network to which your printer is connected.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

View solution in original post

6 REPLIES 6
HP Recommended

No one?

HP Recommended

Hi @slipd83,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Printer.

Your printer will be online only when the device from which you are trying to print and the printer is on the same network.

When you are away from home it is obvious that the printer will show offline or unavailable as your device is no longer on the same network to which your printer is connected.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

HP Recommended

Thanks for getting back to me!

 

I was certain that I was previously able to print remotely?

 

I guess ePrint is an option? I'll look at sorting that out as I need to be able to print away from home over the next few weeks.

HP Recommended

Hi @slipd83,

 

Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

HP Recommended

Hi @Irwin6 - thanks, I've used ePrint in the past. It's okay but I don't like the fact that you can't change print options etc. 

 

Thanks! 

 

HP Recommended

Hi @slipd83,

 

I am sorry to hear that a few settings are not available.

I appreciate your time and If you need further assistance feel free to reach out to us.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

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