Can't sign into HP Smart mobile app on iphone (BADREQUEST)

[gkim]

Can't sign in to the mobile app.  Keeps repeating the same error.  Have deleted and re-downloaded the app.  I can sign in from my computer but not from my phone.  It shows my printer but I cannot perform any of the functions.  Thanks you input. 

[ShlomiL]

Hi,

Please clarify your IOS version:

https://kb.wisc.edu/helpdesk/page.php?id=16223

In the meantime, I suggest installing any updates to the OS. as well for the HP Smart app from the Apple Store, if any such available.

[KrazyToad]

@gkim

Welcome to HP Support Community

I would like to help

Please try these steps

Removing and re-installing the HP Smart App may resolve this issue. Here is how to do it:

1. Open Finder and click Applications
2. Move HP Smart App to Trash and clear the Trash.
3. Open Finder then click Go and Click Home.
4. Click View then Click Show View Options. Check the box Show Library Folder.
5. The change is instantaneous and the Library folder will immediately be visible.
6. Open Library and Open Application Support, move HP Smart folder to Trash and clear the Trash

Next download the HP Smart App from App Store

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Dave5002]

HP ENVYPHOTO6234.

[KrazyToad]

@Dave5002

Have to tried the recommended instructions to remove the HP Smart App completely and reinstall from App store?

[Bdour]

I have the problem with the iphone and your instructions dont apply on the iphone.... do you have instructions for the iphone?

[ShlomiL]

Hi,

could you please clarify your exact iOS version?

https://support.apple.com/en-us/HT201685

Also, what is your current HP Smart app version? you may find its verion by going to Settings > General > iPhone Storage and locate the version information for HP Smart there.

Shlomi