I want to add a second hand HP Deskjet 3520 to hp smart services for the eprint feature. I have an HP account and I have the printer claim code. When I specify the code I get the msg that the "This printer has already been claimed." The previous owner of age 95 doesn't remember he created an HP account and claimed this printer, probably the person who installed the printer did so, several years ago, and this person "disappeared". What can I do now?
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