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Cannot activate Bluetooth

HP Recommended
Microsoft Windows 10 (64-bit)

I cannot pair my headphones through Bluetooth to my HP laptop. There is NO option for me to turn Bluetooth on-off. Bluetooth does NOT appear on the "device manager" either. I already started it on the "services' window

Thank you in advance for your help

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @MabelleRD

Welcome to the HP Support Community. I'd be happy to assist you.


To assist you better, what model HP PC are you using?

Refer to this document to know how to find the Product Name or Product Number.


Were you able to use the Bluetooth feature before on the computer?

For now, kindly refer to this document to know how to connect a Bluetooth device to the computer.


Keep me posted.


I am an HP Employee

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