I've inherited an Envy 5020 printer. I've managed to set it up, get it on the network and want to add it to my existing HP Smart account.
However, when I try and add the printer using the printed code I keep getting 'invalid claim code'. I have turned off web services and turned them back on again as previous support tickets have suggested but it doesn't fix the problem. I've done this multiple times and each time it generates a different claim code - none of which appear to work.
The printer is attached to the internet and it has an email address attached to it - so i can email the printer okay and it prints. But I want to change the email address for the printer but cannot do that unless I can add it to my Smart account.
This is a post I know you've posted for a number of people but I am still unable to get this to work. I've waited for almost an hour and the code is still not recognised. The code for the printer is also broken down into 4 groups of 4 and I've tried them with spaces, without spaces to no avail.
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